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What amenities are included with the villa rental?The villa includes the following amenities: Bedrooms: 9 rooms with private bathrooms, air conditioning, TV, and tea/coffee facilities. Common Areas: Living area with Smart TV, games, library; fully-equipped kitchen; dining area; outdoor patio with a private pool, jacuzzi, and BBQ grill. Other: Wifi, central air conditioning, smoke alarms, carbon monoxide alarms, and a first aid kit.
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How many people can the villa accommodate?The villa can accommodate up to 18 people.
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What is Praia de Santos Exclusive Villa?Praia de Santos Exclusive Villa is a luxury 9-bedroom villa located in Ponta Delgada, São Miguel Island, Azores. It is designed to accommodate up to 18 guests and offers private amenities, stunning ocean views, and spacious common areas.
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What is the check-in and check-out time?Check-in is from 16:00, and check-out is by 10:00.
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Is there a minimum stay requirement?Yes, there is a minimum stay of 2 nights and a maximum of 21 nights.
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Are pets allowed at the villa?No, pets are not allowed at the villa.
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Are events or parties allowed?No, events or parties are not allowed.
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What is the cancellation policy?Full Refund: Cancellations made up to 48 hours after booking, if at least 14 days remain until check-in. 50% Refund: Cancellations made at least 14 days before check-in. No Refund: Cancellations made within 14 days of check-in.
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What is the security deposit amount?A €300 security deposit is required. It will be returned after check-out, provided there are no damages.
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How do I make a booking?You can make a booking through our website or by contacting us directly via email at info@praiadesantosguesthouse.com or phone at +351919016135.
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What payment methods are accepted?We accept wire transfers, credit cards, and debit cards.
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How can I request extra services or amenities?For additional services such as breakfast, laundry, or extra towels, please contact us directly at info@praiadesantosguesthouse.com or via phone. These services are available for an extra charge.
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How is the villa maintained?Daily cleaning service is provided except on Sundays and local holidays. Towels and bed linens are changed every 4 days. Pool maintenance is carried out every Saturday or Sunday.
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What should I do if there is a breakdown or maintenance issue?In the event of any equipment breakdown, we will address the issue as quickly as possible. However, repairs may not be possible on weekends due to the island's environment.
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How is personal information handled?We only collect personal information such as names, phone numbers, and email addresses for booking purposes. Payment details are encrypted, and we do not share your information with third parties. For details, please review our Privacy Policy
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Can I access the villa before the official check-in time?Early check-in is subject to availability and may require an additional fee. Please contact us in advance to inquire about the possibility of early check-in.
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Is there parking available at the villa?Yes, free parking is available on the premises and on the street.
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What is the best way to get around the island?Getting around São Miguel Island is easy by car, bicycle, or public transportation. We are located just an 8-minute drive from the airport, making travel convenient.
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What should I do if I need to contact you during my stay?You can contact us directly via live chat on our website, email us at info@praiadesantosguesthouse.com, or call us at +351919016135.
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How can I learn more about the villa and its surroundings?For more information about the villa and local attractions, please visit our Location Page or contact us directly for personalized recommendations and guidance.
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